What is VEVO?
Visa Entitlement Verification Online (VEVO) is a system that allows visa holders to check their visa details and conditions online.
VEVO can only provide information about people who have their details available in our systems. You may not have a searchable record if you migrated to Australia before 1990 and have not since traveled out of Australia. You may then need to apply for an electronic visa record. Some people may have an ImmiCard issued by us. Government agencies can then use the ImmiCard to check their commencement of identity in Australia.
Your Visa Grant Number is a unique 13-digit number that identifies your Australian visa. It is assigned to you when your visa is approved.
Your Transaction Reference Number (TRN) is a unique number assigned to you at the time of submitting your visa application. It is used to track and manage your application as it progresses through the visa processing system.
You can find your Visa Grant Number or Transaction Reference Number (TRN) on any documentation or correspondence you receive from the Australian Department of Home Affairs about your visa, such as:
- Your visa grant letter
- Your visa label (if you have one)
- Your VEVO account
You may need your Visa Grant Number or TRN for a variety of purposes, such as:
- When checking your visa status online
- When booking flights or travel insurance
- When applying for a job or school in Australia
- When renewing your visa
If you cannot find your visa grant number, you can contact the Department of Home Affairs for assistance.
Check Visa Condition Online (VEVO)
As a visa holder you can use our Visa Entitlement Verification Online system (VEVO) to see your current visa details and conditions.
VEVO does not provide information on your previous visas or new applications that the Department may be assessing.
Step 1. Access VEVO
You can access VEVO online at any time.
Step 2. Get your number
To see your visa details and conditions you will need information from a travel document such as your passport or ImmiCard. You will also need one of the following:
- a transaction reference number (TRN)
- a visa grant number
- a visa evidence number
Transaction reference number (TRN)
You will have a TRN if you applied for your visa online. If you do not remember the number you can:
- look it up on your ImmiAccount under the ‘online lodgement summary’ screen ot you can find in your Visa Grant Letter.
Visa grant number
You will find your visa grant number on your visa grant notification letter which you may have received by email.
Important: The visa grant number in your grant notification may relate to a visa that is not ‘in-effect’. You will only be able to access your visa details when you use the grant number of your current visa.
If you no longer have your grant number you can request a VEVO reference number using the VEVO Request for Reference Number Form.
Visa evidence number
You may have a visa evidence number if you have a visa label attached to your passport. Not all passports have a visa label.
Step 3. Select ‘Check your own visa details with VEVO’
The visa holder enquiry screen will display.
Step 4. Select the type of travel document
VEVO accepts:
- a passport
- an ImmiCard
- a convention travel document – also known as a Titre de Voyage
- a document for travel to Australia (DFTTA)
- a PLO56 evidence card
Step 5. Use your number
In the ‘Reference type’ field choose one of these:
- transaction reference number (TRN)
- visa grant number
- visa evidence number
- VEVO password (if you have been assigned a password)
You can then type in the number.
Step 6. Enter personal information
Enter your:
- date of birth
- your passport number or your ImmiCard number
If you use your passport in VEVO, you will need to select the country that issued your passport. If you are using a Titre de Voyage (TDV) you need to enter the ‘country’ as the ‘nationality’ shown in the TDV.
If you use your ImmiCard you will not need to select a country.
Step 7. Submit the information
Click the box to accept VEVO’s terms and conditions.
Use the myVEVO app
You can also view and email your visa details and conditions using the myVEVO app on your phone.
Step 1. Download myVEVO
You can download the myVEVO app for free from the Apple iTunes store or Google Play store.
Step 2. Create a personal identification number (PIN)
Your personal identification number (PIN) becomes your secure code number to quickly access your visa details through the myVEVO app in future. You will also be given the option to set up a fingerprint scan to access myVEVO.
Step 3. Have your passport or ImmiCard details ready
Select passport or ImmiCard from the ‘document type’ options.
Step 4. Enter personal information
Enter your:
- date of birth
- your passport number or your ImmiCard number
If you use your passport in myVEVO, you will need to select the country that issued your passport. If you are using a Titre de Voyage (TDV) you need to enter the ‘country’ as the ‘nationality’ shown in the TDV.
If you use your ImmiCard you will not need to select a country.
Step 5. Submit the information
Step 6. Accept terms and conditions
What information can I see on VEVO?
VEVO, or Visa Entitlement Verification Online, serves as a comprehensive digital hub for visa holders in Australia, enabling them to verify their visa’s status and associated conditions. When delving into VEVO, users are presented with an extensive range of visa-related information.
Detailed below is a structured breakdown of these details:
| Information Type | Description |
| Current date and time | The precise moment you accessed VEVO. |
| Name | This shows your name as recorded in our systems. |
| Document number | The identifier of the travel document utilized for your VEVO inquiry. |
| Visa class and subclass | Indicates the specific category and type of your visa. |
| Visa streams or education sector | Pertains to the affiliated category of your visa, like “Visitor Visa Tourist Stream”. |
| Visa description | Brief descriptor, such as “Student” or “Visitor”. |
| Visa applicant | Distinguishes whether you’re the primary visa holder or a secondary one (a family member). |
| Visa grant date | The exact date your visa was approved and granted. |
| Visa expiry date | For temporary visa holders, this denotes the visa’s end date. For permanent holders, this reflects the expiration date of the travel facility. |
| Visa status | The status of your visa.
|
| Visa grant number | A unique identification number linked to your specific visa. |
| Transaction Reference Number (TRN) | Your Transaction Reference Number (TRN) is a unique number assigned to you at the time of submitting your visa application. It is used to track and manage your application as it progresses through the visa processing system. |
| Entries allowed | Determines if the visa is for single or multiple entries. |
| Must enter before date | For those who applied for their visa outside Australia and have multiple entry privileges, this specifies the deadline for the initial entry. |
| Must not arrive after date | The absolute last date by which you’re allowed to enter Australia. |
| Period of stay | The maximum allotted duration you can stay in Australia. |
| Location | Shows if the VEVO access occurred inside or outside Australian boundaries. |
| Work entitlements | Indicates whether working is allowed under the terms of your visa. |
| Workplace rights | Essential information detailing your rights within Australian workplaces. |
| Study entitlements | Specifies if you’re permitted to study in Australia on your current visa. |
| Visa conditions | For temporary visa holders, this section outlines the specific rules and regulations they must adhere to while in Australia. |
How do I find my reference numbers?
- Transaction Reference Number (TRN): If you lodged your visa application online, you can find your TRN in your ImmiAccount or in your visa grant letter.
- Visa Evidence Number: This number is mentioned on your visa label.
- Visa Grant Number: This number is mentioned in the notification of a successful visa grant.
- Password: You can obtain a password by contacting the General Enquiry Line to make an enquiry of your visa status.
Why do I get an error message when I use VEVO?
There are a few reasons why you might get an error message when you use VEVO:
- Your visa is not “in-effect.” This means that your visa has expired or has been canceled. You need to use the reference number of your current visa.
- Your visa has expired. You need to renew your visa before you can use VEVO to check your details.
- You arrived in Australia before 1990. The Australian government did not start keeping electronic records until 1990. If you arrived in Australia before then, you need to contact the Department of Home Affairs to ask them to create an electronic visa record for you.
- You have a new travel document. It may take some time for the Department of Home Affairs to update your details in their system. If you have recently received a new travel document, such as a passport or ImmiCard, you may need to wait a few days before you can use VEVO.
- The Department of Home Affairs’ systems have conflicting information about you. For example, you may have different dates of birth listed in different systems. If this happens, you need to contact the Department of Home Affairs to have the information corrected.
How To Share Your Visa Details From Vevo Via Email?
Do you need to let someone (like your boss, a house owner, or another country’s officials) know about your visa details? VEVO makes it easy to do so! To share your visa details from VEVO via email, follow these steps:
- Go to the VEVO website and log in. https://online.immi.gov.au/evo/firstParty?actionType=query
- Click on “Visa details”.
- Click on “Send Email”.
- Enter the email address of the person you want to share your visa details with in the “Recipient email address” field.
- Enter your own email address in the “Your email address” field.
- Review the email and click “Send Email”.
- You will receive a message on your VEVO screen confirming that the email was sent successfully.
Frequently Asked Questions (FAQ)
What is an Australian visa grant number?
Your Australian visa grant number is a unique 13-digit number that identifies your visa. It is assigned to you when your visa is approved by the Australian Department of Home Affairs.
Is the ‘Visa number’ the same as the ‘Visa grant number’?
Yes, the terms “visa number” and “visa grant number” are interchangeable. They both refer to the same unique number.
How is the visa grant number different from the passport number?
Your passport number is a unique number that is assigned to you by the country that issued your passport. Your visa grant number, on the other hand, is a unique number that is assigned to you by the Australian government when your visa is approved.
How can I check my visa conditions?
You can check your visa conditions on the Australian government’s VEVO website. To do this, simply select your visa type from the dropdown menu and the platform will display its specific conditions.
What should I do if my passport details change?
If your passport details change, you must update your information with the Australian Department of Home Affairs. You can do this by logging into your ImmiAccount and navigating to the “Update Details” section.
Do I need to carry my visa grant letter with me when I travel?
Technically, no, you do not need to carry your visa grant letter with you when you travel. The Australian visa system is digital, so your visa grant number is stored in an electronic database that can be accessed and verified at any time. However, some foreign governments may require you to have a physical copy of your visa grant letter when you enter their country.
How do I find the right visa for my needs?
The Australian Department of Home Affairs has a website that lists all of the different types of visas that are available for Australia. The website provides information about each visa type, including its eligibility requirements and how to apply.
What happens if I lose my visa grant letter?
If you lose your visa grant letter, you can request a new copy through your ImmiAccount or by contacting the Australian Department of Home Affairs directly.
Do I need my visa grant number to travel within Australia?
No, you do not need your visa grant number to travel within Australia. For domestic travel, you can simply use your identification, such as a driver’s license.
Can I use my visa grant number to check my work and study entitlements?
Yes, you can use your visa grant number to check your work and study entitlements on the VEVO website.
How long is my visa grant number valid?
Your visa grant number is valid for the same period of time as your visa. Once your visa expires, your visa grant number will no longer be valid.
Check Visa Condition List: https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/conditions-list
Check visa details and conditions: https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/overview